Frequently Asked Questions
1. How to place an order:
While it is possible to place an order without creating an account, we highly recommend becoming a member of our site to take advantage of the gifts and discounts offered by us
2. Is it possible to place an order through direct message or WhatsApp?
Unfortunately not, for a seamless shopping experience and to benefit from special privileges, we recommend making your purchase through our website.
3. How to take care of clothes:
Clothing Care Instructions
- Do not use a dry cleaner for washing clothes.
- Avoid using bleach for washing.
- The recommended washing temperature is 30 degrees Celsius (cold water).
- The ideal ironing temperature is 80 degrees Celsius.
- Turn clothes inside out before washing.
- Avoid placing an iron or any direct heat on printed areas of the clothes.
4. Is it possible to cancel or change orders?
Yes, it is possible to cancel and return your purchases within 12 hours. Please refer to our return terms and conditions for further details.
5. How to track products:
Once you receive the tracking number, you can enter it on the courier’s website to check the status of your shipment. Typically, this will be through Australia Post unless otherwise specified.
6. Is our personal information safe on the website?
Yes, absolutely. All the information you provide to register and place orders on our website is fully protected. This information is used solely for the purpose of processing your orders and informing you about latest news, discounts, and festivals if you opt in.
7. How to ensure the size:
The size guide for all products is available on the relevant product page, allowing you to make an informed choice. Please note that most of our products feature a loose fit, so size differences are minimal as long as you prefer the style showcased by our models. Our models typically wear sizes medium and large, which is specified on each product page.
